Tag Archives: customer service

Process says ‘no’ – or why I won’t be buying from Hawes and Curtis anymore

25 Jul Hawes and Curtis

Are you a firm believer in procedure or do you occasionally put your brain in gear and think creatively once in awhile? I find that middle-management especially in retail, are often the least creative when it comes to thinking when the job calls for the opposite. Continue reading

Deal with it! – stopping a complaint before it starts

27 Jun don't complain concept

I just had an interesting conversation with the admin staff at my daughter’s school, similar to the kind you might have at the doctor’s surgery with reception, or the returns desk at B&Q, and it made me realise how easy it would be to prevent people from complaining about your service. Continue reading

Worth waiting for – Benugo’s mocha

7 Jun benugo lamb wrap

I’ve been told recently that I love attention, I disagree (of course) but if that’s true I’m probably going to be the last one to know aren’t I? In my mind however, I like to think of more along the lines of getting involved. That’s one of the reasons why, if I really like a place – and yes we’re talking coffee here – I get involved.

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