Tag Archives: business

Conversation on the 172

9 Jan

“Which phone is that?” Funny conversation opener from a complete stranger which opened a range of possibilities depending on who’s being asked or indeed, who’s asking. Continue reading

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Deal with it! – stopping a complaint before it starts

27 Jun don't complain concept

I just had an interesting conversation with the admin staff at my daughter’s school, similar to the kind you might have at the doctor’s surgery with reception, or the returns desk at B&Q, and it made me realise how easy it would be to prevent people from complaining about your service. Continue reading

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